Troubleshooting and Support
17 articles
Enabling Support AccessThis is an article about how you can give the support team access to your system for easy troubleshooting.
How can I troubleshoot and resolve common tax calculation issues in Current RMS?
Klipboard / OnRent EventsWhat are all these name changes, and what does this mean for me? Find out here.
Common issues and FAQs
Common issues and how to troubleshoot them
CloneDuplicate opportunities, products, and activities with a quick click.
Why can’t I add products to an opportunity?
Why don’t I see the “Invoice Opportunity” action?
Why does my product show as having zero (or negative) stock available?
Why won’t my tags save?Make sure you hit enter after typing in tag name.
What’s the maximum file size for attachments and images?It’s 2MB for product images and 100MB for each attachment.
Why doesn’t my project quotation display any opportunities?
Chrome scrolling bug fixIf the opportunity items list table heading or detail view tabs are scrolling down the page, update Google Chrome to version 62.
Can I add multiple photos to a product?
Can I revert an order to a quotation?
Can I set up sub-product groups in OnRent Events?
Why isn't the tax being calculated or applied correctly?Why Isn't Tax Being Calculated or Applied Correctly?