Troubleshooting and Support
21 articles
Common issues and FAQs
Common issues and how to troubleshoot them
CloneDuplicate opportunities, products, and activities with a quick click.
Why can’t I add products to an opportunity?
Why don’t I see the “Invoice Opportunity” action?
Why does my product show as having zero (or negative) stock available?
Why won’t my tags save?Make sure you hit enter after typing in tag name.
What’s the maximum file size for attachments and images?It’s 2MB for product images and 20MB for each attachment.
Why doesn’t my project quotation display any opportunities?
Chrome scrolling bug fixIf the opportunity items list table heading or detail view tabs are scrolling down the page, update Google Chrome to version 62.
Can I add multiple photos to a product?
Can I revert an order to a quotation?
Can I set up sub-product groups in OnRent Events?
Why isn't the tax being calculated or applied correctly?Why Isn't Tax Being Calculated or Applied Correctly?
How can I troubleshoot and resolve issues with uploading or saving images in OnRent Events?
How do I remove items from a container and delete the container in OnRent Events?
How can I troubleshoot data import issues in OnRent Events?
Troubleshooting the ChatbotIssues with the Chatbot
Contacting Support
Guidelines and how to get in touch
Enabling Support AccessThis is an article about how you can give the support team access to your system for easy troubleshooting.
How can I troubleshoot and resolve common tax calculation issues in the system?
Klipboard / OnRent EventsWhat are all these name changes, and what does this mean for me? Find out here.
Support Help ServiceWhat do we do and how we do it!
How do I book remote training or an online demonstration?Remote training is included as part of your subscription!