Troubleshooting and Support
22 articles
Common issues and FAQs
Common issues and how to troubleshoot them
- CloneDuplicate opportunities, products, and activities with a quick click.
- Why can’t I add products to an opportunity?
- Why don’t I see the “Invoice Opportunity” action?
- Why does my product show as having zero (or negative) stock available?
- Why won’t my tags save?Make sure you hit enter after typing in tag name.
- What’s the maximum file size for attachments and images?It’s 2MB for product images and 20MB for each attachment.
- Why doesn’t my project quotation display any opportunities?
- Can I add multiple photos to a product?
- Can I revert an order to a quotation?
- Can I set up sub-product groups in OnRent Events?
- Why isn't the tax being calculated or applied correctly?Why Isn't Tax Being Calculated or Applied Correctly?
- How can I troubleshoot and resolve issues with uploading or saving images in OnRent Events?
- How do I remove items from a container and delete the container in OnRent Events?
- How can I troubleshoot data import issues in OnRent Events?
- Troubleshooting the ChatbotIssues with the Chatbot
- Troubleshooting: Unable to Switch Between StoresIf you're having issues switching stores, please follow this.
Contacting Support
Guidelines and how to get in touch
- Enabling Support AccessThis is an article about how you can give the support team access to your system for easy troubleshooting.
- How can I troubleshoot and resolve common tax calculation issues in the system?
- Klipboard / OnRent EventsWhat are all these name changes, and what does this mean for me? Find out here.
- Support Help ServiceWhat do we do and how we do it!
- How do I book remote training?Remote training is included as part of your subscription!
- Introducing a new look for OnRent Events!Refresh and renewed Interface