How to Troubleshoot Data Import Issues in OnRent Events
Overview
Data import is a crucial feature in OnRent Events that allows you to efficiently upload information via CSV files. However, at times, users may encounter issues such as missing confirmation emails or data not appearing in the system. This article provides a step-by-step guide to identify and resolve these issues.
Troubleshooting Steps
If your data import does not generate a confirmation email or the imported data is missing, follow these steps:
Check Your Email Folders - Look for the confirmation email in your Junk or Spam folder, as it might have been redirected there.
Verify Required Fields - Ensure all mandatory fields are completed—for instance, the 'Name' field must not be left blank.
Confirm Data Formatting - Format your CSV file as per the example provided in the system or in the documentation. - Make sure there are no blank or hidden columns in the file. Hidden data might result in incomplete imports.
Enable Support Access (If Necessary) - If the above steps do not resolve the issue, you may need to enable support access for the support team to investigate further. - Navigate to System Setup > Company Information and click 'Enable support access.' - Once enabled, the support team can log in temporarily to assist you. You do not need to share your credentials. - Note: If you are not an admin, contact the person in charge of OnRent Events in your company to enable this for you.
Frequently Overlooked Points
Double-Check Formatting Guidelines: Always refer to the official example file or documentation when formatting your CSV data.
Mandatory Fields: Leaving any required field empty can cause the entire import to fail.
Support Access Requirements: Make sure you or your admin can quickly enable support access if deeper troubleshooting is needed.
By following these steps, most data import issues can be resolved efficiently. For further assistance, contact OnRent Events support.