How to Troubleshoot and Resolve Issues with Uploading or Saving Images in OnRent Events
OnRent Events provides the capability to upload and attach files, including images, to enhance your content and workflows. However, you might occasionally encounter issues like errors when saving images as attachments or problems importing multiple image URLs. This article covers the common challenges users face and offers clear troubleshooting steps and best practices to ensure successful uploads.
Common File Upload Issues and Resolutions
Saving Images as Attachments
If you receive an error while trying to save an image as an attachment stating that the attachment must be a PDF, follow these steps:
Navigate to your profile under People & Organisation.
Go to the Attachments section.
Save the image in this section.
Copy the saved image’s URL to use in your document template code for further use.
This workflow allows you to work around the platform's file format restriction while using images effectively.
Importing Multiple Image URLs
When uploading multiple image URLs, you may face errors even if uploading a single URL works. The following issues could be contributing factors:
Invalid characters in URLs: Ensure URLs are properly formatted with no spaces or unsupported special characters.
File size limits: Verify that image files referenced by the URLs do not exceed the platform’s file size limit of 2MB.
Broken or inaccessible URLs: Double-check that all URLs are functional and accessible.
To troubleshoot, review the CSV file used for import:
Verify that all image URLs are correctly formatted and encoded.
Confirm that all linked image files are under 2MB.
Test small batches of URLs to isolate problematic ones and resolve issues individually.
By addressing these points, you can ensure a more seamless workflow for uploading multiple image URLs.
Best Practices for File Uploads in OnRent Events
To minimize errors and optimize the use of file uploads in OnRent Events, follow these best practices:
Ensure all files adhere to the supported format guidelines (e.g., use PDFs for attachments when required).
Always encode URLs properly, avoiding spaces and special characters.
Confirm the functionality and accessibility of all links before import.
Keep image file sizes below 2MB to meet platform limitations.
Test uploads and imports in smaller batches to quickly identify and solve potential issues.
By following these guidelines, you can streamline your file upload processes and reduce the likelihood of encountering errors.