If you’re seeing repeated chatbot notifications like “[Person] says…” across multiple tabs and/or the notification box popping up. This issue is typically caused by unread messages or browser-related issues. Below, we explain why this happens and how to resolve it.
Why does this happen?
One or more chatbot messages haven’t been marked as read
Your browser cache is holding outdated session data
Your browser configuration is interfering with message state updates
Multiple people are sharing the same account
How to fix the issue
1. Mark all messages as read
Open the chatbot or inbox
Make sure all messages are marked as read
Check for unread messages in other tabs
Once a message is marked as read, the “[Person] says…” notification should disappear from all browser tabs.
2. Clear your browser cache
If the notification doesn’t go away after marking messages as read:
Clear your browser cache. This clears any cached data that may be causing the message state to stick around.
3. Check your browser setup
If this happens frequently:
Ask your IT person/team (if you have one) to review your browser configuration
Any extensions, privacy settings, or cached session handling can interfere with how the chat behaves
4. As a last resort: Try a different browser
If none of the above steps work:
Try accessing the chatbot in a different browser
We’ve confirmed this issue does not occur in Internet Explorer 11 / Microsoft Edge
5. Shared account note
If your account is shared with other users:
Any conversation/ticket messages triggered by one person may notify everyone else using the same account
This can look like repeated notifications
This may not apply in your case, but it’s worth keeping in mind.
Still having trouble?
If the issue persists after trying the steps above, let us know, and we'll raise this to Intercom to get this resolved.