Overview
Some users may experience issues when attempting to switch between stores, which can prevent availability from displaying correctly. This article outlines what may happen, how we triage these cases, and the steps you can take if you encounter this behaviour.
Symptoms
You may see one of the following:
Availability does not load after switching stores
The page appears stuck or unresponsive
Switching between stores produces inconsistent behaviour
What You Can Try
If you encounter similar behaviour, we recommend:
Refresh the page and try switching stores again
Log out and log back in
Clear your browser cache
Try another browser to rule out a local session issue
If the problem continues, check the recovery email.
Check your recovery email isn't being used by anyone
Check it's not being used in the Global recovery email address
If it is being in used as a recovery email, then please remove it and you will be able to switch between stores.
Conclusion
Store-switching issues are usually short‑lived and resolve quickly after a refresh or session reset. However, if the problem persists, our support team is here to help. By following the steps above and providing a quick description of what you experienced, you help us resolve your case as efficiently as possible.