You might reach out to our support team because your system is not working as expected, and you need help to get it resolved. The team will ask you for permission to log in to your system to see what is causing the issue. We don't need your username or password as we can generate them on our side. The system generates a temporary password in the backend that the support team can use to securely access your system, ensuring your credentials remain private.
To enable support access, the user's role must have admin rights. If you are a non-admin user, please ask the person in charge of OnRent Events at your organisation to do this for you. If you are using OnRent Events and lack admin rights, reach out to the admin to enable support access.
Navigate to Company Information:
Open OnRent Events.
Go to the top navigation menu and select System Setup.
Within the System Setup page, click on Company Information.
Enable Support Access:
On the Company Information page, look for the option to Enable support access.
Click this option to activate support access for your system.
We'd recommend you select up to a week so we have enough time to diagnose the issue, run tests and escalate if needed.
Data Security During Support Access
Here at OnRent Events, we understand the importance of keeping your data safe and want to assure you that your data will always be treated with the highest level of care and security. The team will only access the parts of your system directly related to the issue at hand. Additionally, you can view your system's action log in System Setup > Action Log to see what actions have been performed by the support team. You can revoke access at any time from within your system settings.