You might reach out to our support team because your system is not working as expected and need help to get it resolved. The team might ask you for permission to log in to your system to see what is causing the issue. We will not need your username or password as we can generate those on our side.
To enable support access the user's role must have admin rights, and if you are a non-admin user please ask the person in charge of Current RMS at your organisation to do this for you.
To enable support access head to System Setup > Company Information then click Enable support access.
We'd recommend you select up to a week so we have enough time to diagnose the issue, run tests and escalate if needed.
Data Security During Support Access
Here at Current-RMS, we understand the importance of keeping your data safe and want to assure you that your data will always be treated with the highest level of care and security. The team will only access the parts of your system directly related to the issue at hand. Additionally, you can view your system's action log in System Setup> Action Log to see what actions have been performed by the support team. You can revoke access at anytime from within your Current-RMS settings.