Please note: Only users with an administrator role can reset 2FA. If you are an admin user and need to have your 2FA reset, you can request that another account admin in your organisation reset it for you. If you are the only account admin in your organisation, then you can reach out to our support team for assistance.
2FA is mandatory in OnRent Events for all user accounts, ensuring secure access to the system. For users who require shared access scenarios, it is recommended to consider Single Sign-On (SSO) as an alternative method for authentication.
Regular users might need a new QR code in situations such as reconfiguring 2FA after logging out or setting up 2FA on a new device. To proceed, access the standard login or verification setup page in your OnRent Events account and follow the prompts to reset or reconfigure 2FA.
In OnRent Events, two-factor authentication (2FA) is a security measure that protects user accounts and ensures secure access by requiring a one-time password generated by an authenticator app, such as Google Authenticator or Microsoft Authenticator.
Users may find it necessary to generate a new QR code under certain situations, such as resetting their 2FA setup or configuring 2FA on a new device. It's essential to address these needs promptly to maintain account security.
Below are the steps to follow to reset 2FA for user accounts:
Navigate to System Setup and select the Users section.
Locate and select the specific user whose 2FA setup you want to reset.
Scroll down to the Two-factor Authentication (2FA) section.
Click the Relink Two-factor Authentication button to generate a new QR code.
Confirm the action by selecting OK.
The next time the user attempts to log in, they will be prompted to set up their two-factor authentication (2FA). The guide with steps to follow to set up 2FA can be found here. To reconfigure your 2FA, scan the QR code provided during setup using your preferred authenticator app. Complete the process by entering the generated code on the login page.
During the setup process, ensure your Authenticator app is ready to scan the newly generated QR code promptly. This step is critical to successfully linking your account and enhancing security.
If you are setting up 2FA again after a reset, removing any previous configurations from your authenticator app is important to avoid confusion. If trouble persists during setup or reset, verify your device's time synchronisation and confirm that you have the correct permissions. For additional support, reach out to OnRent Events support.
How Can I Reset My 2FA Settings on OnRent Events If I Didn't Set Up an OTP?
Two-factor authentication (2FA) enhances your account's security by adding an extra layer of verification during login. However, you may encounter issues if you haven't set up a one-time password (OTP) or lost access to your OTP device. Follow these steps to reset your 2FA settings:
For scenarios where you are unable to reset 2FA independently, contact your account administrator for assistance. Administrators who face technical difficulties should reach out to OnRent Events support for further help.
Steps to Reset 2FA Settings
Provide Your Account Information: You will need to supply the email address linked to your OnRent Events account.
Contact the Administrator: Share this information with your account administrator or support team.
Wait for a Reset Notification: The administrator will reset your 2FA setup. Once reset, you will be able to configure 2FA again during your next sign-in attempt.
After following the above steps, you will be prompted to set up 2FA again when you log in. Ensure that you securely store your OTP or recovery codes to prevent future access issues.