Please Note: Only users with an administrator role can reset 2FA. If you are an admin user and need to have your 2FA reset, you can request that another account admin in your organisation reset it for you. If you are the only account admin in your organisation, then you can reach out to our support team for assistance.
Below are the steps to follow to reset 2FA for user accounts:
Go to System set-up and select Users
Find and Select the User to reset the 2FA for
Scroll down to 2FA and Select 'Relink Two-factor authentication' button
Click okay to confirm
The next time the user attempts to log in they will be prompted to set up their two-factor authentication (2FA). The guide with steps to follow to set up 2FA can be found here.