Password entry
At OnRent Events, we take the security of your data very seriously. That's why we require you to enter your password for certain actions, such as changing your subdomain, erasing data, or closing your account.
Below outlines the steps to reset your password for each different login used.
I use the login screen:
You can easily reset it by clicking on I've forgotten my password on the system sign-in page. This will send a Password Reset Email to the email associated with the account.
Note: If you try to use this and you don't receive an email with the link to recover your email, please check your Spam or Junk inbox.
I use Single Sign On (SSO)
Resetting Your Microsoft SSO Password
Select I forgot my password and click Next.
Enter your Microsoft email and complete the CAPTCHA verification.
Choose a recovery method (email, phone, or authenticator app) and follow the instructions.
Enter the security code received and create a new password.
Click Save to update your password.
Resetting Your Google SSO Password
Enter your Google email and click Next.
Follow the on-screen instructions to verify your identity (via phone, email, or security questions).
Once verified, enter a new password and confirm it.
Click Save Password to complete the reset.
Managing User Accounts - Administrative Perspective
Managing user accounts effectively in OnRent Events is crucial for maintaining access and security. This section provides step-by-step instructions for administrators to update a user's email address and reset their password.
Steps for Updating Email Address and Resetting Password
Follow these steps to edit a user’s email and reset their password as an administrator:
Navigate to User Management: Go to System Setup > Users.
Select the User: Locate the user whose details you need to update. Use the edit option (e.g., clicking the arrow or button next to their name) to open their profile.
Edit Email Address: Update the email address field with the new email.
Reset Password: After updating the email, select the option to reset their password. This ensures the user can log in with the updated email securely.
Alternative Approach: Deactivating and Replacing Accounts. If the user is being replaced or you need a clean slate, you can also:
Make the existing user inactive.
Create a new user account for the replacement user. This method is especially useful for role transitions or when a fresh start is needed.
Password entry is an important security measure. By requiring a password for certain actions, we ensure that your data remains safe and secure. Whether you're updating users' accounts as an administrator or resetting your password, these practices are crucial for maintaining security. If you have any further questions or concerns, please don’t hesitate to reach out to our support team for assistance.