How can I reactivate my Current RMS account and retrieve my data?
Regaining access to your deactivated Current RMS account and retrieving your data involves several steps depending on the status of your account and data. Below is a comprehensive guide to help you navigate this process effectively.
Introduction to Account Reactivation
Current RMS provides users with options to reactivate deactivated accounts if the data is still available. Data is stored for up to 6 months following account deactivation, in compliance with GDPR. After this period, all data is permanently deleted and cannot be recovered.
Steps for Reactivating Your Account
To reactivate your account and retrieve your data:
Visit the Current RMS Sign In page and log in with your previous credentials.
If you encounter a 'too many redirects' error, clear your web browser's cache and cookies before trying again.
If prompted, set up two-factor authentication (2FA) by following the instructions provided on the login page. This security step is required before you can regain access.
Once logged in, enter your payment details to reactivate the account for a month. This will allow you to access your data and use any necessary services.
GDPR Data Retention Policies
In accordance with GDPR:
Account data is retained for a maximum of 6 months after account deactivation.
If you request to access your account within this timeframe, you can recover data stored in your account.
However, once the 6-month window has passed, your account data is permanently deleted, and recovery is no longer possible.
Setting Up Two-Factor Authentication
2FA is a critical security step during account reactivation. If a QR code is displayed during login, use a compatible authentication app (e.g., Google Authenticator) to scan the code and complete the setup process. Refer to the instructions on the login page for detailed guidance.
Common Troubleshooting Tips
Login Errors: Clear your cache and cookies to resolve any login issues, such as 'too many redirects' errors.
2FA Issues: Ensure you have access to your authentication app when setting up 2FA to avoid complications.
By following this guide, you should be able to reactivate your Current RMS account and recover your data if it falls within the data retention window.