When staff members leave or business circumstances change, you might need to remove users from your system. With OnRent Events, you’re in total control of your user accounts – no need to contact us to make changes.
Get started
Go to System Setup > Users to make changes to your user accounts.
Only admin users have access to System Setup. Ask the person who manages your system at your company if you don’t have permission.
Deactivate vs delete: which should you choose?
Deactivate a user (recommended in most cases)
Deactivate an account if the user may return in the future.
When you deactivate an account:
The user can no longer log in
You’re no longer billed for the account
The account remains on the system and stays linked to the records it created or updated
You can reactivate the account later
This is ideal for:
Temporary staff
Seasonal workers
Team members on leave
Deactivate an account
Edit the user account
Set the Active toggle to No
Save the changes
Delete a user (permanent)
⚠️ Deleting a user account is irreversible.
Delete an account only if you’re sure the user will not return.
The user will no longer log in
You’re no longer billed for the account
The account is anonymised. Any past actions appear as performed by “Deleted user account” with a random number
The account cannot be restored
Delete an account
Open the menu next to the user account
Select Delete
Confirm the deletion
What about ownership of previous data?
Some pages in OnRent Events let you choose an owner, e.g. you may set the owner of an opportunity or organisation. This defaults to the user account that created it.
Inactive and deleted accounts can’t be owner users. If you edit an account that was previously owned by an inactive or deleted account, you’ll need to choose a new owner from the drop-down.
What about discussions?
When you make an account inactive, it’s automatically muted as a participant in discussions. While muted, the account won’t receive notifications for replies to discussions.
When you delete an account, it shows in the participants list under its anonymised account name. We no longer have an email address on file for the account, so we don’t send notifications for replies.
Before making an account inactive or deleting it, it’s worth reviewing any ongoing discussions. If the only user participant in a discussion is an account that you’re going to make inactive or delete, add another user participant to it. If you don’t do this, you might miss replies to the thread.