Having trouble with our MYOB integration? This guide runs through common error messages and how to resolve them.
The organization is not mapped to a MYOB contact
The organization set up against this invoice isn’t linked to a contact in MYOB.
To resolve, head to the organization page in People & Organizations and edit it. In the “Linked MYOB Contact” field, enter the name of the contact in MYOB that you’d like to link this organization to.
If the contact isn’t created in MYOB, head to MYOB and create it there. Then edit the organization in OnRent Events to create the link.
A Default Tax Code is required in the MYOB integration settings.
It sounds like you’ve not set up a Default Tax Code in the integration settings.
To resolve, go to System Setup > Integrations > MYOB and make sure you have selected the correct Default Tax Code. You’ll also want to make sure that your default account code is set.
Deposit Account is not mapped to a MYOB Deposit Account. You can do that in the MYOB integration settings.
When you take payment on an invoice from OnRent Events, the system will check whether the Deposit Account Code has been set up. If it has not, this error will display.
To resolve, go to System Setup > Integrations > MYOB and make sure you have selected the correct Deposit Account Code.
Failed to fetch the created MYOB contact, so the organization was not created in OnRent Events; however, it was created in MYOB and needs to be manually deleted or linked.
Generally speaking, this message appears when MYOB failed to return a valid UUID (needed for contact linking) for a contact. However, the post would succeed, therefore creating a contact in MYOB, but would fail to create/link the organization to OnRent Events.
To resolve:
Follow the process to manually link the MYOB contact to the organization in OnRent Events.