Having trouble with our MYOB integration? This guide runs through common error messages and how to resolve them.
The organization is not mapped to a MYOB contact
The organization set up against this invoice isn’t linked to a contact in MYOB.
To resolve, head to the organization page in People & Organizations and edit it. In the “Linked MYOB Contact” field, enter the name of the contact in MYOB that you’d like to link this organization to.
If the contact isn’t created in MYOB, head to MYOB and create it there. Then edit the organization in Current RMS to create the link.
A Default Tax Code is required in the MYOB integration settings.
It sounds like you’ve not setup a Default Tax Code in the integration settings.
To resolve, go to System Setup > Integrations > MYOB and make sure you have selected the correct Default Tax Code. You’ll also want to make sure that your default account code is set.
Deposit Account is not mapped to a MYOB Deposit Account you can do that in MYOB integration settings.
When you take payment on an invoice from Current, the system will check whether the Deposit Account Code has been setup. If it has not this error will display.
To resolve, go to System Setup > Integrations > MYOB and make sure you have selected the correct Deposit Account Code.
Failed to fetch the created MYOB contact so organization was not created in Current RMS, however it was created in MYOB and needs to be manually deleted or linked.
Generally speaking, this message appears when MYOB failed to return a valid UUID (needed for contact linking) for a contact. However the post would succeed therefore creating a contact in MYOB but fail to create/link the organization to Current.
To resolve:
Follow the process to manually link the MYOB contact to the organization in Current.