Having trouble with our Sage integration? This guide runs through some common error messages and how to resolve them.
The organisation is not mapped to a Sage contact.
This error occurs when the organisation associated with an invoice isn’t linked to a contact in Sage.
To resolve, head to the organisation page in People & Organisations and edit it. In the “Linked Sage Contact” field, enter the name of the contact in Sage that you’d like to link this organisation to.
If the contact isn’t created in Sage, head to Sage and create it there. Then edit the organisation to create the link.
Revenue Group is not mapped to a Sage Account.
This error message comes about when you’ve not mapped a revenue group against an invoice line item to an account in Sage.
To resolve, go to System Setup > Integrations > Sage and make sure all of your Revenue Group Mappings are correct. You’ll also want to make sure that your default account code is set.
Invoice # must be unique. Failed to post the invoice.
When you post an invoice, Sage will check to make sure the invoice number is unique. An invoice will fail to post if the invoice number has already been used.
Set your invoice numbering sequence in System Preferences. You might like to add an invoice number prefix to invoices to avoid clashes with numbers in Sage.
Once you’ve changed your invoice numbering sequence, void the invoice with the overlapping number by clicking Void Invoice under Actions from the invoice page.
The invoice number cannot be longer than 9 characters.
Our integration creates invoices and credit notes in Sage using the invoice and credit number from OnRent Events.
Invoices posted to Sage must have a 9-digit or fewer number, though prefixes do not count towards the invoice number limit. If you need to, you can change your invoice numbering sequence in System Preferences.
⚠️ Users may opt to reduce the ‘number length’ here, as any leading zeros will count towards the count when using a prefix.
Invoices cannot be posted to Sage whilst the 'Catalogue prices include tax' option is enabled.
Our integration only supports the ‘Excluding Tax’ option due to how Sage calculates tax. This setting can be changed by heading to System Setup > Preferences.
The Invoice Address is required.
When posting an invoice to Sage, the organisation’s linked Sage contact requires an address. For more on importing organisations to and from Sage, see: Import and Export Organisations from Sage.
EU Sales description ID required 🇬🇧 🇪🇸 🇩🇪 🇫🇷
Our integration does not support certain postings in instances where Sage requires an EU Sales Description ID.
The most common instance where this might occur would be for users in Northern Ireland trading with EU customers. For a full list of scenarios where this description is required, see: Sage - changes coming with the end of the Brexit transitional period.
Sage Supported Regions
Sage integration is currently supported with the list of locations below. This list can be found under “Connect to Sage”.
System Setup > Integration > Sage > Connect to Sage
These locations include: the United Kingdom, Ireland, Germany, Spain, the United States, Canada, and France.