Accidents happen; what goes out doesn’t always come back in – or not intact anyway! The quarantine can help you manage items that are lost, damaged, or in for service.

Move items to the quarantine during check-in, or manually move items from the product page.
Products or assets in quarantine are taken out of availability.
You can see quarantines in the availability screens throughout your system.
Quarantines can be for a set period of time or be “open-ended,” meaning the product or asset is unavailable indefinitely.
Record as much information as you need against a quarantine – take photos of damage, log correspondence with the manufacturer, or print off quarantine notes.
Book out a quarantine when you’re done with it to adjust your stock levels automatically.

Quarantine records for items that have been booked out or booked back in cannot be edited or deleted. This ensures data accuracy and maintains traceability.

In this guide, we'll give you a quick overview of the quarantine. To learn how to move an item into the quarantine, check out: Add a product or asset to the quarantine

Types of quarantine

There are six types of quarantine that you’ll see:

Lost
You can’t find the item. Check in an item as lost or manually record that something’s lost.
Damaged
The item is broken. Check in an item as damaged or manually record that something’s damaged.
Service
Take something out of availability for a service by manually recording that it’s in for service.
Sale return
When you check in sales stock from an opportunity as “returned,” a sale return quarantine is created.
Swapped component
A serialised component that’s been swapped out of a serialised container.
Supplier return
When you check in sub-rent stock from an opportunity, a supplier return quarantine is created.

Supplier returns

A supplier return reminds you to return sub-rent stock to the sub-rent supplier. Supplier returns pull through to the tile on the Dashboard so you can view these at a glance.

If you mark a sub-rented item as damaged or lost, a damaged or lost quarantine is created instead. The subject tells you that it’s a supplier return.

Availability

When you create a quarantine by checking in, a quarantine is created that’s “open-ended”. This means the product or asset is booked out indefinitely, until you book it out of quarantine.
When you create a manual quarantine, you can set a start and end date on the quarantine to record when it should be unavailable from & to.
When you book an item out of quarantine, it’s made available again based on your availability period. For example, if your availability period is set to “day”, an item booked out today will be available from tomorrow (i.e. the next full availability period).

Once an inventory item is booked out of quarantine, it may still appear on the Quarantines page for up to 24 hours due to a refresh cycle. However, real-time stock status can be confirmed by checking the product’s availability view.

Print a quarantine note

Need a summary of the damage or the service for your customer? Use the quarantine note document. It’s available to print from a quarantine page under the Print heading.

It will pull through thumbnails of any attachments that you've added, perfect if you've taken photographs of the damage.

Managing Errors in Quarantine Records

If errors occur in quarantine records, they cannot be edited once booked, but you can document corrections:

Add an activity record to document any necessary corrections for an item.
Attach files or notes to the activity record for clarity or additional context.

For example, if incorrect repair details were logged, create an activity labelled "Corrected Repair Information" and attach a detailed note or relevant documents.

Next steps

Common questions

Can I edit quarantine records for booked items?

No, quarantine records become immutable once items are booked out or back in. Corrections can be documented using activity records.

How do I handle erroneous details in quarantine records?

Use activity records to document corrections without altering the original records. Attach supporting files if necessary.

Is there a way to schedule quarantines?

You can create quarantines in advance by adding dates, but there’s no way of automatically scheduling them right now. If this is something that you'd like to see in the system, please reach out via the green help bubble in the bottom right-hand corner of your system to let us know your thoughts.