When it’s busy, you might find yourself doing battle with your “Overdue Returns” count on the dashboard as gear comes back and goes out quicker than you can check it in. Help tame your returns count by automatically checking in assets on past opportunities when you allocate them to a new one.
How it works
When you allocate a serialized asset to an order or reserved quotation, OnRent Events will check to see if that asset is booked out or checked in on any other opportunities.
If the asset is booked out or checked in on opportunities that started before the opportunity you allocated it to, OnRent Events will automatically check in and finalize it on the prior opportunity.
OnRent Events creates an Action in Recent Actions, so you can check to see which assets were automatically returned.
Where an asset can’t be returned automatically, you’ll receive an email to let you know why.
Keep in mind that only the assets you allocate to the new opportunity are checked in and finalized; existing items on your previous opportunities will not be changed.
Get started
To enable, head to System Preferences and toggle “Auto Return Serialized Rental Stock” to YES.
That’s it! Save your preferences and you’re done.
Check-in and finalize assets
Allocate assets to reserved quotations and orders as you would normally. OnRent Events will take care of the rest, automatically checking in and finalizing assets on opportunities that started previously, where the asset was booked out or checked in.
Need a refresher? See: Allocate, prep, and book out products
Consult Recent Actions against an opportunity to see if an asset has been returned automatically. Remember, you can use the Action Log in System Setup to see Actions across your system.
Assets that aren’t automatically returned
An asset on a prior opportunity won’t automatically be returned when:
The asset has been checked in as damaged or lost on a prior opportunity.
The asset is on an active global check-in session.
You’ll receive an email letting you know if this happens.
Common questions
Some of my jobs are still open. Why?
OnRent Events won’t check in bulk or non-stock items, so some items might remain booked out or checked in on prior opportunities. Review your Overdue Returns to check in and finalize those assets.
Why wasn’t one of my assets automatically returned on an order?
There are a few things to check:
Is the date of the opportunity prior to the one you allocated it to?
Did you allocate to a reserved quotation or order? Provisional quotations do not automatically return stock.
Did you receive an email letting you know that an auto-return failed?
Use your Actions Log in System Setup > Actions Log to see all automatic returns across your system.