Do you do a lot of site visits, chasing of invoices, or vehicle servicing? While the system comes with some common activity types set up out of the box, you might like to create new activity types that are specific to your business.
Why create new types?
Most activities probably fit into the defaults that we’ve provided, but creating new activity types has some advantages.
Easier to distinguish
While chasing someone for an invoice might be an email or call, creating a dedicated “Invoice Chase” activity type makes activities related to that easy to see.Filtering and reporting
You could enter site visits as a meeting, but creating a new “Site Visit” type will let you see how many site visits your team has scheduled for the future and how many they’ve done using custom views.
Get started
Activity Types are a system list of values. To add new types, go to System Setup > List of Values. Find “Activity types” in the list and choose edit from the menu.
Add entries
Hit the green Add a new list of values entry button to add an activity. Set a color using the picker to the right.
Set a default
The default activity type is the one that’s selected first when you create a new activity. It’s set to “call”, but you can change it here.
Turn off types you don’t need
Chances are, you don’t send many faxes or write many letters – especially if you’ve moved your business to the cloud with OnRent Events. Turn off activities that you don’t want to see by un-checking the active box next to it.
Common questions
Where do I see the colors I set?
You’ll see your colors throughout the system:
In lists of activities
In your activities calendar
How else can I customize activities?
You can also create new values for the activity status – great for longer-term activities that you might want to mark as “in progress” or for recording the status of a repair in quarantine. Activity status is a list in System Setup > List of Values.
Like other pages in the system, you can create custom fields to capture additional information, too. Check out: Add additional fields to your activity screen