APP
To maintain a high uptime for our APP, we have a limit of:
720 Server requests per minute, 12 requests per second.
This is in place to protect our servers from DoS and DDoS attacks, ensuring a consistent uptime for all our customers. If the rate limit is exceeded, the server will block requests for that subdomain. However, the request count resets after one minute, so once the server requests have paused, it will resume processing requests after that time.
If you do hit this limit, then please double-check any integrations that may be sending bad server requests due to being misconfigured.
API
There is a limit to the number of calls you can make at a time while using our open API. These are listed below:
Concurrent Limit: 5 API calls in progress at any one time
Minute Limit: 60 calls per minute
Daily Limit: 86,400 calls per day
Character Limit per API call: 16,000 characters (without attachments)
Character Limit per API call: 2,000 characters (with attachments)
File Size Limit: 2 MB (Same as OnRent Events)
If you are getting a 413 error code, this means that the character limit has been exceeded. To solve this, please consider adjusting the query by breaking it down into smaller queries.